FAQ's

shipping information

After placing your order you will automatically receive a confirmation email & shipping updates with tracking information. Shipping times are within 5-8 business days after a 1-3 day processing window!

All US orders $50 & up qualify for FREE ground shipping ♥︎

Orders below $50 have a $4.90 shipping fee added in checkout ♥︎

lifetime warranty

All orders have a lifetime warranty to be fixed or replaced if needed, but are not eligible for refunds. Contact oliviawhatsthis@gmail.com with your order details to report an issue & check the refunds/returns page for more information!

pricing

Despite the cost of materials and the time it takes to create each piece, keeping prices as low and accessible as possible is a main goal. Please keep in mind that each charm is painted and created by hand individually, and that more expensive products reflect more labor and material. Still out of budget? There are some sales and promotions that might pop up in the future! Check out my Instagram to stay in the loop ♥︎